Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to ak@arjuunkilchand.com
Q: “IS MY PERSONAL INFORMATION SECURE AT YOUR WEBSITE?”
Absolutely! Your privacy and security are a top priority. We use state-of-the-art encryption and follow industry best practices to ensure that your personal information is kept safe and secure. We take your privacy seriously, and you can trust that your data is in good hands.
Q: “WHAT IS THE STIPULATED DELIVERY TIME FOR AN ORDER??”
The estimated delivery time is mentioned for each product on the product display page - kindly enter your postcode / pin code to view the same, incase there is any delay we will inform you of the same.
Q: “DIRECTLY FROM THE CUSTOMER”
Yes, it is always advisable to register as that helps you in easily tracking your orders.
Q: “HOW DO I REGISTER?”
To register, please enter your mobile number and a few other details as requested.
Q: “DO I HAVE TO DISCLOSE MY E-MAIL ID AND PHONE NUMBER FOR REGISTRATION?”
Email id and mobile numbers are mandatory fields as we will send you regular updates about your orders over the mail or inform you over the phone.
Q: “HOW TO ORDER ONLINE?”
Once you have chosen your products, add them to your cart by clicking on “Add to Cart”.
The order process has 4 stages:
The order process has 4 stages:
- Register by creating your own My Arjun Kilachand account, using your mobile number and entering the one time password . You can use this for future orders, to review previous orders, and to save items to your wishlist.
- Fill in the delivery information: receiver’s name and address and select your delivery method.
- Complete the payment information.
- Review your order and submit it.
Q: “ARE THERE ANY CHARGES FOR REGISTRATION?”
No, our registration process is completely free.
Q: “HOW DO I GET A NEW PASSWORD?”
If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.
Q: “CAN I EDIT MY PERSONAL INFORMATION?"
Log on to our website and click on ‘My Account’ to change your personal details or shipping address.
Q: “I AM BASED OUT OF INDIA AND I WANT TO PLACE AN ORDER FOR A DELIVERY IN INDIA. IS IT POSSIBLE?"
Yes, shipping within India is free and you can follow the regular steps to place your order
Q: “HOW DO I GET IN TOUCH WITH A REPRESENTATIVE AT: WWW.ARJUNKILACHAND.COM"
For any queries you can reach out to us at: info@arjunkilachand.com , alternatively you can message us on facebook or instagram
Q: “CAN IT BE POSSIBLE TO MAKE CUSTOM FITTING GARMENT?"
Yes we offer customization in terms of fit, color etc . You can read about the same by clicking on our customization link
Q: “WHAT HAPPENS IF MY CREDIT/DEBIT CARD HAS BEEN COMPROMISED WHILE MAKING A PAYMENT ONLINE?"
At Arjun Kilachand we try our best to protect your personal information, unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps.
Q: “WHAT HAPPENS IF MERCHANDISE ORDERED IS OUT OF STOCK?"
If you are interested in buying a product that is out of stock on the website please mail or call us and we can notify you once the product is available for order again.
Q: “CAN I CANCEL AN ORDER?"
An order once placed cannot be canceled. Kindly contact our support team at info@arjunkilachand.com for queries concerning the same.
Q: “CAN I CHANGE THE SHIPPING ADDRESS OF THE ORDER?"
Yes, you can go to my account to change the shipping address or notify us over the mail for the same, however no address can be changed once the order has been dispatched
