TERMS & CONDITIONS

INTRODUCTION

These Terms and Conditions (“Terms”) shall apply to any transaction between KILACHAND RETAIL PVT LTD (“ARJUUN KILACHAND”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“ARJUUN KILACHAND.com”) or at any ARJUUN KILACHAND location (“Showroom”). Showrooms and ak@arjuunkilachnad.com will be referred together as “ARJUUN KILACHAND Stores”.

We strive to give you a satisfying experience every time you visit one of the ARJUUN KILACHAND Stores. Please note that by creating an account, submitting an order and/or making a purchase at any ARJUUN KILACHAND Store, you agree to the Terms set forth below:

ORDERS

ARJUUN KILACHAND reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including:

• 1. if your measurements fall outside the range of our available pattern;
• 2. the right to limit quantities purchased. Once we receive your order, we'll provide you with an email order confirmation.

Your receipt of an order confirmation does not signify ARJUUN KILACHAND'S acceptance of your order or a confirmation of our offer to sell; but simply an acknowledgement that we received your order.

After receiving your order, ARJUUN KILACHAND may contact you to request clarification, additional or missing information regarding your order or your account including measurements - even pictures - or customizations. It is your sole responsibility to deliver the additional information to ARJUUN KILACHAND in a timely and opportune manner. ARJUUN KILACHAND reserves the right, in its sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. ARJUUN KILACHAND reserves the right to refuse production of any monogram that contains language that is abusive or offensive. If a monogram is refused in production, ARJUUN KILACHAND will notify the account holder via email. Orders on-hold will be automatically canceled 15 days after being submitted if there's missing information, and a credit will be issued according to these Terms.

In the event ARJUUN KILACHAND makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted. If your order is canceled, ARJUUN KILACHAND will issue a credit for future use equal to the billed amount, per these Terms.

Online customers that 'buy now, measure later' can book a showroom appointment to complete their order as per the showroom timings.

PRICING AND PROMOTIONS

Prices at ARJUUN KILACHAND Stores will be displayed in local currency where available and/or legally required. If local currency is not available, Prices will default to Rupees (Rs.) Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment. Local currency for ak@arjuunkilachnad.com will be determined by geo-location and shipping address for your order.

ARJUUN KILACHAND reserves the right to change prices for products displayed at/on the ARJUUN KILACHAND Stores at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.

ARJUUN KILACHAND prices are subject to change at any time. Should ARJUUN KILACHAND reduce the price on any product within 1 calendar day from the date you submitted your order, contact our Customer Experience Team within that period to request a refund to the original payment method for the difference between the price you were charged and the current selling price.

Promotional codes or coupons may not be combined, unless expressly stated by ARJUUN KILACHAND. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, whether intentionally or not, ARJUUN KILACHAND, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order, per these Terms. No promotional codes or email list sign-up codes are applicable towards the purchase of clearance items, even if such items were included in the clearance section for a specific time frame.

All promotions and discounts at ARJUUN KILACHAND Stores shall be subject to these Terms as well as the promotion’s own terms and conditions. In case of conflict between these Terms and the promotion’s own terms and conditions, these Terms shall apply.

Additional information about payment and sales tax is available on the “FAQ” page.

PRODUCT INFORMATION AND AVAILABILITY

There may be information at any of our ARJUUN KILACHAND Stores that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. ARJUUN KILACHAND reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the ARJUUN KILACHAND Stores is inaccurate at any time without prior notice, even after you have submitted your order.

ARJUUN KILACHAND has made and will continue to make every effort to display as accurately as possible the information and colors of our products and fabrics available at the ARJUUN KILACHAND Stores. ARJUUN KILACHAND does not guarantee that the correct product colour or texture will be accurately displayed at your device screen.

Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. ARJUUN KILACHAND cannot guarantee availability of a specific product and reserves the right to remove any product from the ARJUUN KILACHAND Stores or change its availability for purchase at any time, including after you submit an order. In the event ARJUUN KILACHAND cannot supply a product or a specific fabric you ordered, at its sole discretion, ARJUUN KILACHAND will: i) contact you to select a different fabric for your garments; or ii) cancel the order and issue a credit for future use equal to your purchase price in full. If the new fabric selected has a different price than the fabric originally selected, ARJUUN KILACHAND will issue a credit or charge you the difference accordingly.

ARJUUN KILACHAND reserves the right to determine, in its sole discretion, what products will be available at the different ARJUUN KILACHAND Stores.

SHIPPING AND DELIVERY

ARJUUN KILACHAND may offer free shipping on orders over a certain threshold. For orders outside India, or orders that do not meet the free shipping threshold, ARJUUN KILACHAND will charge a shipping fee per order. Gift Cards ship for free, but do not count towards the free shipping threshold.

ARJUUN KILACHAND will ship your order via a recognized carrier and will notify you once your order has shipped. Delivery requires a signature and Customers shall be responsible for coordinating and accepting delivery from the carrier.

ARJUUN KILACHAND will make its best efforts to ship orders all over the world. However, given certain restrictions outside of ARJUUN KILACHAND'S control, we may not be able to ship orders to some countries. Please check our SHIPPING section for an updated list.

Prices reflected on www.arjuunkilachand.com include any taxes/duty/customs charges for orders within India. If you're India; please contact our Customer Experience Team with the respective proof of payment for our review.

Additional shipping charges and duty/customs may apply for addresses outside of India; which shall be the sole responsibility of the customer, as the importer of record.

Our 4-6 week shipping promise covers the time we receive your order to when we dispatch it. It applies to customers with complete measurement profiles with ARJUUN KILACHAND and excludes shipping times. Our shipping promise applies to orders that do not have the following holds which may delay production: incomplete measurements, measurement discrepancies, payment issues, groups, out of stock fabrics, customization errors and/or holds as requested by the customer. ARJUUN KILACHAND orders placed on hold as determined by ARJUUN KILACHAND do not qualify for the 4-6 week promise.

All estimated shipping dates regarding your order provided by ARJUUN KILACHAND to you, shall be for reference only and may not be considered a guarantee, compromise or commitment from ARJUUN KILACHAND to deliver your order to you on such date.

Since the actual delivery of your order can be impacted by events beyond ARJUUN KILACHAND'S control once it has been shipped, ARJUUN KILACHAND cannot be held liable for late deliveries.

If you need your garments for a special event or specific date, we encourage you to submit your order at least 90 days in advance of your event or date.

WEDDING GROUPS

ARJUUN KILACHAND reserves the right to cancel or rescind any discount or promotion code granted to wedding parties or groups if it determines in its sole discretion that a participating customer has violated these Terms or the conditions for such promotion.

Given the limited availability of seasonal products, ARJUUN KILACHAND encourages you to select from our on-going selection of products for your wedding party or group, so there’s enough availability of the fabric if a member of your group needs a remake, per these Terms. Please note that selecting a seasonal product for a group increases the chances of the product or fabric running out of stock if a member of your group needs a remake. In such a case, ARJUUN KILACHAND will ask the member of your group to select a different fabric, per these Terms and will not remake the rest of the orders.

GIFT CARDS AND CREDITS

Coupons, discounts and any other promotions cannot be applied to the purchase of Gift Cards. However, Gift Cards can be used to pay for items where another coupon code or promotion is applied. Gift Cards can only be spent in the currency in which they were bought (i.e. a INR Gift Card can only be spent at any of our ARJUUN KILACHAND Stores that sell in INR).

Gift Cards may qualify for free shipping, but they won't count toward any free shipping threshold. All other shipping policies apply to the shipping of Gift Cards. ARJUUN KILACHAND is not responsible for lost or stolen Gift Cards or for use without your permission or for Gift Cards with incorrect information.

Gift Cards are non-refundable and may not be applied to previous orders. Gift Cards cannot be transferred and are non-negotiable, redeemable or bartered for cash, or any other benefit or consideration not authorized by ARJUUN KILACHAND (except where required by law).

In the event that ARJUUN KILACHAND needs to issue a credit to you, due to a price adjustment, order cancelation or other, ARJUUN KILACHAND may issue such credit in the form of Gift Card, in which case all these Terms should apply towards its use, like a regular Gift Card. ARJUUN KILACHAND gift cards cannot be purchased or redeemed at our partner marketplace websites and stores.

*Applicable to India only

ALTERATIONS | OVERVIEW

We believe that fit is the most important part of a great ensemble. We want you to receive the best made-to-measure shopping experience possible, that is the ARJUUN KILACHAND Fit Promise. Should any of your garments need alterations, please see your options below.

To take advantage of our Fit Promise, you must i) contact us within 10 days of receiving your order, and ii) must not remove the swing tags from your garments. Make sure to notify us within 10 days from the date you received your order by contacting our Customer Experience Team or booking an appointment at any of our Showrooms. You will not be able to apply for any alterations once the applicable period has expired. Additionally, you will not be able to apply for any alterations once your swing tag has been removed. Please make sure to contact our Customer Experience Team if you have any difficulty submitting your application before the expiration of such period.

ALTERATIONS | EXPANDED

All ARJUUN KILACHAND made to measure garments are made to your unique measurements and customizations so they may require adjustments that can be handled by completing alterations

If you live in India, you can book an appointment at any of our Showrooms once you have received your order. Our Showroom staff will guide you through the process and will take care of any alterations that are required in your order and update your measurement profile on your account once the alterations have been completed.

If you purchased your order at an ARJUUN KILACHAND at any partner Marketplaces, you must either return to the same partner marketplace from which you purchased to complete alterations, or book an appointment with any of our ARJUUN KILACHAND showroom locations. If you do not have access to any of our showrooms, contact our Customer Experience Team within 10 days of receiving your order.

REMAKES

ARJUUN KILACHAND will not make any changes to your order once it has been submitted.

We will not remake an item in the following circumstances: i) when alterations can be completed locally; ii) when the garment has already been altered by a local tailor and/or customer has already applied for alteration credit on that same garment – unless the alteration credit is reimbursed to ARJUUN KILACHAND in full; iii) when the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues; iv) when the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by ARJUUN KILACHAND at the time of producing your garments; and v) any other circumstance which ARJUUN KILACHAND in its sole discretion may deem that a remake is not warranted.

If you have any questions regarding these Terms, please contact the Customer Experience Team.

RETURNS

Please note that we do not offer refunds, as fabric for each of your made to measure garments is cut based on your measurements and customizations.

If there's any issue related to the quality or fabrication of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance. Alternatively, you can bring the garment to any of our Showrooms.

ARJUUN KILACHAND reserves the right in its sole discretion to deny the issuance of a credit for an item that is believed to be previously worn or damaged. Garments that have already been altered or adjusted in any way, do not qualify to be returned. Any items returned to ARJUUN KILACHAND that do not meet the aforementioned requirements will be sent back to the customer without processing and without any further obligation from ARJUUN KILACHAND. You must return all items purchased as part of a promotion to receive a full credit and those items not returned will be charged at our posted prices before promotion.

ABANDONED GARMENTS AT SHOWROOMS

In the event that garments and/or orders are not collected from any of our Showrooms within 90 days after you're initially notified via email or phone, ARJUUN KILACHAND reserves the right to dispose of it/them in its sole discretion and shall not be held liable for any loss or damage that you may suffer in such an event. Our Showrooms will attempt to contact you at least 3 times during such a 90-day time frame to avoid such a scenario.

Mobile Phone Number Change

In the event that you change or deactivate your mobile phone number, you agree to notify ARJUUN KILACHAND by visiting

Customer Care

If you are experiencing any problems, please visit and submit the form with details about your problem or your request for support or email info@arjunkilachand.com

Contact

This message is a service of ARJUUN KILACHAND, located at Ground Floor, Firuzara Building, Junction, Maharshi Karve Rd, opp. Cooperage Gardens, Mantralaya, Nariman Point, Mumbai, Maharashtra 400021. info@arjunkilachand.com

Changes to Messaging Terms

We reserve the right to terminate or change our messaging program at any time. Subject to applicable law, we also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting and your continued enrollment following such changes shall constitute your acceptance of such changes.

FINAL PROVISIONS

The present Terms and Conditions may be modified, amended and/or substituted anytime by ARJUUN KILACHAND at its sole discretion, with or without prior notice. For this reason, we encourage you to review these Terms whenever you visit any of the ARJUUN KILACHAND Stores. Your use of ARJUUN KILACHAND, as well as any transaction made at any of our Showrooms, will signify your agreement to these Terms. The most recent Terms posted on www.arjuunkilachand.com or available at any of our Showrooms will be binding on you and ARJUUN KILACHAND.

You agree to hold harmless and indemnify ARJUUN KILACHAND, its agents and representatives against any and all liability, damages or causes of action (however named or described with respect to or arising out of either: (i) your transactions with ARJUUN KILACHAND; (ii) your use of any ARJUUN KILACHAND Stores; or (iii) your breach of any representation, warranty, or other provision of these Terms.

You hereby release, waive and discharge any and all claims of damage, loss or causes of action which you or any of your representatives, heirs, next of kin or assignees may have or which may hereinafter accrue to such persons against ARJUUN KILACHAND, its agents and representatives as a result of your transactions with ARJUUN KILACHAND.

These Terms shall be construed in accordance with all applicable laws and regulations of ARJUUN KILACHAND’s state of incorporation. Any dispute arising under these Terms shall be resolved exclusively by the courts of such state. The waiver of any provision of these Terms by ARJUUN KILACHAND shall not be considered a waiver of any other provision or of ARJUUN KILACHAND'S right to require strict observance of each of the terms herein. If any provision under these Terms is considered void, null or illegal for any reason by a relevant authority, such provision must be adjusted just enough to correct such nullity or illegality and shall not affect the other provisions hereof.